Frequently Asked Questions
Shore Soap Co. is a handcrafted bath and body brand established in 2013 in Newport, Rhode Island by husband and wife duo, Jake and Steph Kopper. Their goal was to create high-end goods using natural premium ingredients while also keeping them affordable. With a wide range of natural, nutrient-packed products to choose from, there's something for everyone!
You can reach us during our regular business hours at 401-846-0305, use extension 0 for general questions. You can also chat or email firstname.lastname@example.org and we'll get back to you. Please allow 24-48 hours from email responses.
All of our products are made in the United States, most are handcrafted at our facility in West Kingston, Rhode Island.
Our flagship store is located in Newport, Rhode Island. You can also find us at over 400 independent retailers between the Atlantic to the Pacific. To find the closest retail location near you, navigate to our stockist page and enter your location into the search bar. Please note: many stores do not carry all of our products; we suggest reaching out ahead of time to confirm your local retailer has what you're looking for.
If you're having trouble logging in, click the "forgot password" link and follow the instructions delivered to your email. If you are still experiencing issues, please click the chat icon to speak with someone directly!
Once logged into your Shore Soap Co. account, you can see your rewards by clicking on the red button in the lower right-hand corner of the screen.
We offer free shipping for orders $50 or more and a flat rate of $5 for all other domestic orders. International shipping costs may vary; potential duties and fees are not covered in the price of shipping.
Yes, we do! Upon checkout, select your location to estimate shipping costs.
Once your order has been shipped we will send you a shipping confirmation with your tracking information. The email will include a link to the shipping carrier's website where you can track the location and delivery status of your order. Make sure you have provided your email address to receive updates.
Our goal is to process orders within 1-2 business days. Please take into consideration that longer processing times can be expected during holidays, promotions, and sales.
Sending a Gift
As long as the recipient's name and the shipping and billing addresses are different, we will include a gift invoice without pricing.
Yes! You may add a gift note in the Gift Message / Order Specifications box, located in your shopping cart before you check out.
Returns & Exchanges
If for any reason you are not fully satisfied with your purchase, you may return or exchange your order within 30 days of purchase, no exceptions. Please contact us for assistance.
If you've received a damaged or defective product, please contact us with your order number and a photo of the item you're experiencing an issue with and we will be happy to help.
Our products do not contain any harsh chemicals, potentially harmful synthetics, phthalates, sulfates, or parabens and are free of palm oil unless otherwise stated. We don't hide our ingredients; it's all on the label.
Our products do not contain any harsh chemicals or potentially harmful synthetics and are phthalate, sulfate, and paraben-free. Please consult your physician with questions.
Yes! We offer scent sample packs that can be purchased through our online store. Each pack contains a solid fragrance of our twelve primary scents.
8 million metric tons of plastic enter our oceans each year.
Each year, around eight million metric tons of plastic waste invade our oceans. Reports show that most plastic packaging is only used once; 95% of the value of plastic packaging material, worth $80 billion-$120 billion annually, is lost to the economy after a short first use. The New Plastics Economy, an initiative led by the Ellen MacArthur Foundation (in collaboration with a broad group of leading companies, cities, philanthropists, policymakers, academics, students, NGOs, and citizens), is rethinking and redesigning the future of plastics, starting with the packaging. This ambitious three-year initiative provides a vision of a global economy in which plastics never become waste and outlines concrete steps towards achieving the systemic shift needed.
Every minute, the equivalent of 1 garbage truck of plastic is dumped into our oceans.
Studies undertaken by the World Economic Forum, the Ellen MacArthur Foundation and McKinsey & Company have showed the scale of the breakdown in the global plastic system. Of the 78 million tons of plastic packaging being produced annually, a full 32% of the plastic is left to flow into our oceans, the equivalent of one garbage truck of plastic being dumped into the ocean each minute.
At current rates, by 2050 there will be more plastic than fish in the world’s oceans.
According to reports, if we keep producing (and failing to properly dispose of) plastic at predicted rates, plastic in the ocean will outweigh fish by 2050. The World Economic Forum has reported that the worldwide uses of plastic has increased 20-fold in the past 50 years, and is expected to double again in the next 20 years. By 2050, we’ll be producing more than three times as much plastic as we did in 2014.
Plastic has devastating effects on marine animals.
There is a massive amount of plastic polluting our oceans. It coagulates into great floating “garbage patches” that wash up on public beaches and remote islands, toss about in the waves and travel incredible distances before arriving back on land. Studies show that plastic waste ends up in the stomachs of more than half of the world’s sea turtles and nearly all marine birds. Estimates suggest that at least 100 million marine mammals are killed each year from plastic.
Micro plastics are entering our food chain.
When plastics end up in the ocean, they become a sponge for chemicals that are already out there. Much of these plastics are not just floating on the surface, many are broken down into microplastic particles. These microplastics become coated in bacteria and algae, resulting in fish mistaking them for a high energy meal, literally stuffing themselves with chemically absorbed plastics. While most of the actual plastic bits end up in the guts of the fish, once the plastic interacts with the fish’s stomach, chemicals are released and transferred into the bloodstream and flesh; thus edible parts of the fish that end up on our plates. These chemicals can be harmful to humans in accumulated concentrations. In simplest terms: plastic absorbs chemicals, fish eats plastic, human eats fish.
What we can do.
To help keep plastic out of our oceans and to reduce the amount of new plastic getting in, always recycle single-use plastics and other recyclable plastics. If you are unsure on how to properly recycle a specific item or to locate a recycling center near you, visit earth911.com.
Reduce Single-use Plastics
Reduce your use of single-use plastics (plastic shopping bags, water bottles, straws, utensils, dry cleaning bags, food storage bags and containers) and replace them with reusable items. For example, bring reusable shopping bags with you when you go to the grocery store; swap out plastic water bottles with a stainless steel bottle; replace plastic straws with stainless steel, glass or silicone ones; opt for no plastic bag when picking up your dry cleaning; use glass or stainless steel food containers. You can also make a difference by supporting bans on single-use plastics in your community.
Avoid products that contain microbeads, tiny plastic particles that are found in some face scrubs, toothpastes and body washes. They easily enter our waterways and oceans through our sewer systems and have become a growing source of ocean plastic pollution in recent years. To avoid products that contain microbeads, look for “polythelene” and “polypropylene” on the ingredient labels.
Participate in a beach cleanup. This is one of the most direct and rewarding ways to fight ocean plastic pollution and it can be done on your own, with your family and friends or by joining a local organization’s cleanup event.
Stay informed on plastic pollution related issues and spread the word. For example, host a viewing party for a documentary on plastic pollution (such as Garbage Island, A Plastic Ocean, Plasticized, Addicted to Plastic, Plastic Paradise or Bag It) to help make others aware of the problem.
Donate & Support
Support organizations that address plastic pollution. Many non-profit organizations are working to tackle the problem of ocean plastic pollution, including 5 Gyres, Agalita, Oceanic Society, Plastic Pollution Coalition, Plastic Soup Foundation, and others. These organizations rely on donations to continue their important work, even a small donation can make a big difference!
Learn more, Donate & Support.
"Our mission is to empower action against the global health crisis of plastic pollution through science, art, education, and adventure. Our vision is a world free of plastic pollution!"