Frequently Asked Questions
Frequently Asked Questions
hbhShore Soap Co. is a handcrafted bath and body brand established in 2013 in Newport, Rhode Island by husband and wife duo, Jake and Steph Kopper. Their goal was to create high-end goods using natural premium ingredients while also keeping them affordable. With a wide range of natural, nutrient-packed products to choose from, there's something for everyone!
You can reach us during our regular business hours at 401-846-0305, use extension 0 for general questions. You can also chat or email email@example.com and we'll get back to you. Please allow 24-48 hours from email responses.
All of our products are made in the United States, most are handcrafted at our facility in West Kingston, Rhode Island.
Our flagship store is located in Newport, Rhode Island. You can also find us at over 400 independent retailers between the Atlantic to the Pacific. To find the closest retail location near you, navigate to our stockist page and enter your location into the search bar. Please note: many stores do not carry all of our products; we suggest reaching out ahead of time to confirm your local retailer has what you're looking for.
If you're having trouble logging in, click the "forgot password" link and follow the instructions delivered to your email. If you are still experiencing issues, please click the chat icon to speak with someone directly!
Once logged into your Shore Soap Co. account, you can see your rewards by clicking on the red button in the lower right-hand corner of the screen.
We offer free shipping for orders $50 or more and a flat rate of $5 for all other domestic orders. International shipping costs may vary; potential duties and fees are not covered in the price of shipping.
Yes, we do! Upon checkout, select your location to estimate shipping costs.
Once your order has been shipped we will send you a shipping confirmation with your tracking information. The email will include a link to the shipping carrier's website where you can track the location and delivery status of your order. Make sure you have provided your email address to receive updates.
Our goal is to process orders within 1-2 business days. Please take into consideration that longer processing times can be expected during holidays, promotions, and sales.
Sending a Gift
As long as the recipient's name and the shipping and billing addresses are different, we will include a gift invoice without pricing.
Yes! You may add a gift note in the Gift Message / Order Specifications box, located in your shopping cart before you check out.
Returns & Exchanges
If for any reason you are not fully satisfied with your purchase, you may return or exchange your order within 30 days of purchase, no exceptions. Please contact us for assistance.
If you've received a damaged or defective product, please contact us with your order number and a photo of the item you're experiencing an issue with and we will be happy to help.
Our products do not contain any harsh chemicals, potentially harmful synthetics, phthalates, sulfates, or parabens and are free of palm oil unless otherwise stated. We don't hide our ingredients; it's all on the label.
Our products do not contain any harsh chemicals or potentially harmful synthetics and are phthalate, sulfate, and paraben-free. Please consult your physician with questions.
Yes! We offer scent sample packs that can be purchased through our online store. Each pack contains a solid fragrance of our twelve primary scents.